At ADI, we want you to have a positive shopping experience. Because many of our products are food and natural products, returns and refunds are subject to the conditions below.
You may request cancellation of an order before it has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
To request cancellation, contact us as soon as possible with your order number and registered contact details.
If an eligible cancellation is approved, the applicable refund will be initiated to the original payment method.
If your order arrives damaged, please contact us promptly after delivery.
We may request photographs or videos of:
After verification, we may offer a replacement or refund, depending on the circumstances and product availability.
If you receive a product different from what you ordered, or an item is missing from your order, please contact us as soon as possible.
After verification, we may arrange a replacement or issue an appropriate refund.
If you believe that a product has a quality issue, please contact us promptly with your order details and relevant photographs or other information.
We will review the complaint and determine the appropriate resolution.
Because our products may include food, edible goods and natural products, we generally do not accept returns of opened, used or consumed products for hygiene and safety reasons.
Where a return is approved by us, the product must generally:
Certain products may not be eligible for return due to their nature.
Once a refund is approved, the amount will generally be processed through the original payment method used for the purchase.
The time taken for the refund to appear in your account may depend on the payment gateway, bank or financial institution.
Shipping or delivery charges, where applicable, may not be refundable unless the refund is due to an error attributable to us, a damaged product, an incorrect product or another circumstance where applicable law requires otherwise.
Products purchased under promotional offers, discounts, bundles or special campaigns may be subject to specific cancellation, return or refund conditions communicated at the time of purchase.
If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept delivery or other circumstances attributable to the customer, we may deduct applicable shipping or handling costs from any eligible refund.
Please contact us with:
We will review the request and communicate the next steps.
For cancellation, refund, replacement or return-related queries:
Email: adifarm0007@gmail.com
Phone: 9147706067
Address: Sarkar Bari, Dakshin Gardha, Haroa, West Bengal, Pin : 743425